Yewsallak Refund Policy

At Yewsallak, we aim to provide the best possible food delivery experience for our customers in Tabuk, Saudi Arabia. We understand that sometimes things don’t go as planned. This refund policy outlines the conditions under which a refund may be issued and provides guidance on how to initiate a refund request.

1. Eligibility for Refunds

Refunds are considered for the following cases:

• Incorrect Order: If the food items delivered do not match your order.
• Missing Items: If any items are missing from your order.
• Quality Issues: If food arrives in poor condition or does not meet expected quality standards.
• Late Delivery: If your order arrives significantly after the estimated delivery time, and you choose not to accept it due to the delay.

2. Non-Eligible Scenarios for Refunds

Refunds may not be provided in cases including, but not limited to:

• Change of Mind: If you decide to cancel the order after it has been prepared.
• Minor Quality Differences: Slight differences in taste or presentation, as they may vary by restaurant.
• Delivery Location Issues: If incorrect delivery location details are provided.

3. How to Request a Refund

To initiate a refund request, please follow these steps:

• Contact our Customer Support through the Yewsallak app within 24 hours of receiving your order.
• Provide details of the issue along with any relevant photos (e.g., incorrect or damaged items).
• Our team will review your request and respond within 48 hours with an update on your refund status.

4. Refund Processing Time

If your refund request is approved, the refund will be processed within 5–7 business days. Refunds will be credited to the original payment method used.

5. Contact Us

For any additional questions or to follow up on a refund request, please reach out to our Customer Support team via the Yewsallak app or by calling our support line.